Our Vibe

Core Values

These are the 10 core values that drive everything we do to serve our customers.

  1. PUT THE CUSTOMER FIRST
  2. WORK WITH THE BEST OF THE BEST
  3. DEMAND EXCELLENCE
  4. HOLD SELF AND OTHERS ACCOUNTABLE
  5. OWNERSHIP
  6. FRUGALITY
  7. BIAS TO ACTION
  8. HEALTHY, BALANCED AND FUN
  9. THINK BIG AND SOLVE PROBLEMS
  10. DELIVER RESULTS

Net Promoter Score

Guaranteed Rate Net Promoter Score is 83–twice the financial industry average of 35
Putting the customer first isn't just a phrase-it's something we deliver on every day, and it shows. Guaranteed Rate's Net Promoter Score is more than twice the financial industry average.

Source: Customer Gauge ranked companies in the Financial Services industry as having an average NPS of 35 as of March 2018

Guaranteed Rate Foundation

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Established in 2012 to impact the lives of individuals, families and communities in positive, meaningful ways, the Guaranteed Rate Foundation has distributed over $2 million in aid to 869 individuals across the country who were facing dire circumstances.

100% of Foundation costs are covered by Guaranteed Rate so every penny donated goes toward helping those who need it most

See how we've helped families get back on their feet and thrive in the face of adversity.

Giving Back

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In communities large and small across the country, GR is deeply committed to making the world a more livable, sustainable and caring place. Our annual food drive has provided 642,504 meals since 2013 through our annual food drive–46,000 pounds donated in 2017 alone!
  • Volunteer days to clean up parks, beaches, and rivers
  • Collecting and donating food and clothing in the aftermath of disasters
  • Serving on boards and commissions of local agencies and nonprofits.
Watch how we give back to our local communities.

Incentive Trips

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Trips to exotic five-star resorts for President’s Club and Chairman’s Circle members to reward Guaranteed Rate’s top producers.
Recent trip locations include:
  • Puerto Vallarta
  • Punta Cana
  • South of France (Saint Tropez, Cannes and Monaco)
  • British Virgin Islands and U.S. Virgin Islands
  • Mykonos, Greece
  • Check out how we celebrate and share our successes!